Last Updated: January 6, 2026
This Privacy Policy explains how [Solify] doing business as Solify (“Solify,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our websites, marketing, consultations, and related services (collectively, the “Services”). It also explains how you can contact us and exercise choices regarding your personal information.
We aim to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial private-sector privacy requirements.
1. Scope and updates to this Privacy Policy
This Privacy Policy applies to personal information we process when you:
- visit our websites or landing pages;
- request information, quotes, audits, consultations, or proposals;
- submit forms, participate in promotions, or communicate with us; or
- engage with us at events or through marketing campaigns.
Changes to this Policy. We may update this Privacy Policy periodically. The “Last Updated” date indicates when it was last revised. Where required by law, we will provide additional notice of material changes.
2. Personal information we collect
The personal information we collect depends on how you interact with Solify and the Services.
A. Information you provide directly
We may collect:
- Contact details: name, email, phone number, mailing address, property address.
- Project and eligibility details: home/building characteristics, energy goals, approximate consumption, equipment preferences (solar, heat pump, insulation, EV charging, battery storage).
- Documentation you choose to provide: utility bill details and/or images, site photos, invoices/quotes, rebate/financing-related documentation, and correspondence.
- Scheduling and communications: appointment details, call recordings where permitted and with appropriate notice, messages, support requests.
- Payments (if applicable): if you pay deposits or invoices, payments are typically processed by third-party payment processors. We generally do not store full payment card numbers, but may receive limited transaction details (e.g., confirmation, billing name, last four digits) from processors.
B. Information collected automatically
When you visit our websites or use our Services, we may collect:
- Device and usage data: IP address, browser type, device identifiers, approximate location (derived from IP), referral URLs, pages viewed, links clicked, time spent, and other browsing activity.
- Cookies and similar technologies: cookies, pixels, tags, and similar tools used for site functionality, analytics, and advertising measurement.
C. Information from other sources
We may receive information from:
- Marketing and advertising platforms (e.g., lead forms and ad platforms) when you interact with our ads or content;
- Service providers that support scheduling, CRM, forms, analytics, or communications; and
- Public sources where permitted (e.g., publicly available business contact details).
3. How we use personal information
We use personal information for the following purposes:
A. To provide and administer Services
- respond to inquiries, provide quotes, proposals, and consultations;
- assess project suitability and coordinate site visits (where applicable);
- support rebate/financing assistance and documentation workflows (as requested by you);
- communicate about appointments, service updates, and requested information.
B. For operations and improvement
- maintain and improve our websites, services, and customer experience;
- perform analytics, quality assurance, and troubleshooting;
- detect, prevent, and investigate security incidents, fraud, or misuse; and
- maintain business records and internal reporting.
C. Marketing and communications (with appropriate consent)
- send marketing emails, SMS, and other promotions where permitted and based on your consent or other lawful basis;
- personalize content and measure campaign performance; and
- build and manage audiences for advertising measurement and targeting where permitted.
Unsubscribe/opt-out: You can opt out of marketing emails using the unsubscribe link in those messages. For SMS, follow the opt-out instructions included in the message. You may still receive transactional or service-related communications.
4. How we disclose personal information
We may disclose personal information in the following circumstances:
A. Service providers and vendors
We may share information with vendors that provide services on our behalf, such as:
- website hosting, analytics, and security;
- CRM and marketing automation tools;
- communications tools (email, SMS, call management);
- scheduling tools;
- payment processing; and
- professional advisors (legal, accounting, auditing).
These providers are authorized to use personal information only as needed to provide services to Solify and in accordance with contractual protections.
B. Partners and third parties you request
If you request rebate support, financing assistance, or coordinated services, we may share necessary information with relevant third parties (e.g., financing providers, program administrators, or installation/inspection partners), consistent with your request and applicable law.
C. Business transactions
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards and legal requirements.
D. Legal and safety reasons
We may disclose information where we believe it is reasonably necessary to:
- comply with applicable law, regulation, legal process, or lawful governmental request;
- enforce agreements and policies; or
- protect the rights, property, and safety of Solify, our customers, or others.
5. Cookies, analytics, and advertising
We use cookies and similar technologies for:
- essential operations (site functionality and security),
- performance and analytics (understanding how visitors use our site),
- preferences (remembering settings), and
- advertising measurement (assessing campaign performance and, where permitted, delivering relevant ads).
You can control cookies through browser settings and, where available, cookie preference tools. Note that disabling cookies may affect site functionality.
6. Your privacy choices and rights (Canada)
Subject to applicable law, you may request to:
- access the personal information we hold about you;
- correct inaccuracies;
- withdraw consent (where processing is based on consent); and
- ask questions about our privacy practices.
We may need to verify your identity before responding. In certain cases, we may be unable to provide access or make changes (for example, where legal exceptions apply).
7. International and cross-border processing
Some service providers may process or store information outside Canada (including in the United States). Where this occurs, information may be subject to the laws of those jurisdictions. We use contractual and organizational safeguards designed to protect personal information consistent with applicable privacy requirements.
8. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, including to:
- provide Services,
- maintain business records,
- meet legal and regulatory requirements, and
- resolve disputes and enforce agreements.
Retention periods vary depending on the nature of the information and the purpose for which it was collected.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No system is 100% secure; we cannot guarantee absolute security.
10. Children’s information
Our Services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.
11. Third-party websites and services
Our Services may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for them.
12. Contact us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact:
Solify – Privacy Contact
Email: info@prashanthl123.sg-host.com
